For Restaurante Victoria we built an omnichannel support hub that brings WhatsApp, Google Business, email, and social media into one place. An AI agent handles the first contact: it answers questions about the restaurant, identifies when a customer wants to book a table, and collects the details needed (date, time, party size) before handing the case off to the team for confirmation.
Over 30 days the platform logged 151 conversations and 868 automated responses, with 75% of cases handed off to a human only when it actually mattered. The AI agent resolves the rest on its own, right in the channel the customer already uses.
